Privacy
Privacy policy
Effective 5 November 2026
Who we are
Ops Built ("we", "us") is a small business based in Woolooware NSW. Small businesses like ours may be exempt from the Privacy Act 1988 (Cth). We have chosen to follow the Australian Privacy Principles anyway.
What we collect
When you use the booking form, it opens a text message or an email on your own device with the details you typed: your name, business name, mobile number, what needs fixing most and how you would like to talk. We only receive those details if you press send. You might also call or email us directly and tell us more.
The website itself does not store what you type into the form. It uses no cookies, tracking pixels or advertising tools. Like any website, our hosting provider may keep basic technical logs (such as IP addresses) to keep the site secure.
Please don't send documents or sensitive information (such as health details) through the form. You can make a general enquiry without giving your full name, but we need a way to contact you to reply.
Why we collect it
To reply to you, book a call or meeting, prepare a quote, provide our services and keep business records. We won't use your details for anything unrelated unless you agree or the law requires or allows it.
Who we share it with
We don't sell or rent your details. We share them only with providers that help us run the business, such as phone, email, file storage and website hosting providers, and only so they can provide those services to us. We may also disclose information where the law requires it.
Overseas storage
Some of our providers may store or process information on servers outside Australia. We use reputable providers with appropriate security and privacy commitments.
Marketing
We only send marketing messages if you have agreed or the law allows. Every marketing message includes an easy way to unsubscribe, and we act on it within 5 working days. You can also email us to opt out at any time.
Keeping it safe
We keep information in access-controlled, password-protected accounts, and delete or de-identify it when we no longer need it.
Seeing or correcting your details
You can ask to see or correct the personal information we hold about you by emailing us. We will respond within a reasonable time, usually 30 days, and won't charge you to make the request.
Complaints
If you have a concern about how we handled your information, email us first and we will try to respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Contact
Email [email protected] or call 0409 165 660.
Ops Built, Suite 3/1 Dune Walk, Woolooware NSW 2230.
We may update this policy. The current version will always be on this page.